Quick Summary: We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our POS software and services.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, business name, and billing address
- Business Information: Business type, industry, number of locations, and transaction volume
- Payment Information: Credit card details, bank account information (processed securely through third-party providers)
- Usage Data: How you interact with our software, features used, and performance metrics
- Support Data: Communications with our support team, including chat logs and support tickets
1.2 Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system and hardware specifications
- Log files and error reports
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our POS software and related services
- Account Management: To create and manage your account, process payments, and provide customer support
- Communication: To send important updates, security alerts, and respond to your inquiries
- Analytics: To understand usage patterns and improve our software performance
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against fraud, unauthorized access, and other security threats
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in providing our services (payment processors, cloud hosting providers, analytics services)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent for specific sharing
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers with physical and logical security measures
- Employee training on data protection best practices
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and develop new features
When you close your account, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for data processing where applicable
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a notice in our software interface
Your continued use of our services after any changes constitutes acceptance of the updated policy.