Terms of Service

1. Acceptance of Terms

By accessing or using ANKAR INNOVATIONS LTD's ("Company," "we," "us," or "our") Point of Sale (POS) software and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

2. Description of Service

ANKAR INNOVATIONS provides cloud-based POS software solutions for businesses, including but not limited to:

• Point of sale transaction processing
• Inventory management
• Customer relationship management
• Sales reporting and analytics
• Payment processing integration
• Multi-location business management
• Mobile and web-based access

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You agree to:

• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities under your account
• Ensure only authorized personnel have access to your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service only for lawful business purposes and in accordance with these Terms. You agree to use the Service in compliance with all applicable laws and regulations.

4.2 Prohibited Uses

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Transmit any viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with us or develop competing products
• Violate any intellectual property rights
• Engage in any fraudulent, abusive, or harmful activities

5. Payment Terms and Billing

5.1 Subscription Fees

Our Service is provided on a subscription basis. You agree to pay all applicable fees as described in your subscription plan. Fees are billed in advance and are non-refundable except as required by law.

5.2 Payment Processing

We use third-party payment processors to handle payments. By providing payment information, you authorize us to charge your payment method for all applicable fees.

5.3 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you input into our Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

6.2 Data Security

We implement reasonable security measures to protect your data. However, no system is completely secure, and you acknowledge that you use the Service at your own risk.

6.3 Data Backup

We maintain regular backups of your data, but you are responsible for maintaining your own backups of critical business data.

7. Intellectual Property Rights

7.1 Our Rights

The Service and its original content, features, and functionality are owned by ANKAR INNOVATIONS and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Rights

You retain ownership of your data and any content you create using our Service. You grant us a limited license to use your data solely to provide the Service.

8. Service Availability and Support

8.1 Uptime

We strive to maintain 99.9% uptime for our Service, but we do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice.

8.2 Support

We provide technical support during business hours. Support is available via email, phone, and chat. Response times may vary based on your subscription plan.

9. Limitation of Liability

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless ANKAR INNOVATIONS from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team. Termination will be effective at the end of your current billing period.

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay applicable fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our Service or other users

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period, but we are not obligated to retain it.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

12.2 Dispute Resolution Process

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ANKAR INNOVATIONS regarding the Service.